How can we help?
Get help with your account, the mobile app or a project record. You can contact us without signing in.
Email supportsupport@alloovium.com
Tell us what happened
Include your account email, app version, device model, the step that failed and the error message. If relevant, include a project name or record reference you are authorised to share.
Never send a password or verification code. Describe sensitive material first so we can agree on a suitable way to investigate.
Trouble signing in?
Use the email invited to your workspace. QA and production can have different accounts. Your Apple account used to install the app is separate from your Alloovium login.
Check the destination shown on the verification screen and your junk folder. Use Resend code when available. If you cannot access your email or verification method, contact support.
Privacy or account deletion
Request account deletion, including if you no longer have the app. For access, correction or another privacy concern, email support or zander@alloovium.com.
In the app, Settings → Privacy and account also lets you manage optional AI and diagnostics and report problematic content.
A record is waiting to save
Keep the app and its local data until the record shows Saved to project and can be reopened. Check your connection and use Sync and refresh. Contact us with the receipt reference if it keeps failing.
Support is not an emergency service. Follow your site’s emergency procedures for an immediate safety issue.